Returns Policy

RETURN POLICY

Last updated 01 April  2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


REFUNDS & RETURNS

All returns including change of mind items must be returned within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS

To return an item, please email customer service at agostinowholesale@bigpond.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and return to the following address:


Agostino Wholesalers


Attn: Returns


RMA #


8/42 Conquest way  


Wangara, Western Australia 6065  


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least one (1) days from the receipt of your item to process your return or exchange. Refunds may take 7 days to appear on your credit card statement depending on your credit card company. We will notify you by email when your return has been processed.


EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 


 Please Note


     ●     Sale items are FINAL SALE and cannot be returned due to change of mind, however your rights under the ACCC still apply        


          ●     If goods are damaged or spoilt, photo proof to be emailed to agostinowholesale@bigpond.com for either a refund or replacement   


     ●     If goods are faulty i.e. gone off before used by date photo proof to be emailed to agostinowholesale@bigpond.com for either a refund or replacement   



QUESTIONS

If you have any questions concerning our return policy, please contact us at:


(08) 9303 9311 


agostinowholesale@bigpond.com